EQUI BALANCE AUDIT LTD is committed to providing high-quality services to our clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By engaging with our services, you agree to the terms stated in this policy.

1. Overview

Our Refund Policy is designed to ensure transparency and fairness while addressing concerns that may arise regarding payments. We strive to resolve issues amicably and efficiently while adhering to the guidelines outlined below.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

a. Service Non-Delivery

If a service is not delivered as per the agreed timeline due to our fault and no alternative arrangement is made, you may be eligible for a refund.

b. Unsatisfactory Service Quality

If the quality of the delivered service does not meet agreed-upon standards, you may request a refund. However, you must provide detailed feedback and allow us an opportunity to rectify the issue.

c. Duplicate Payment

If a duplicate payment is made due to technical issues or user error, we will refund the extra amount upon verification.

d. Cancellations

Refund eligibility for cancellations depends on the service type and the time of cancellation. See the Cancellation Policy section below for more details.

3. Non-Refundable Services

Refunds will not be issued in the following cases:

• Services that have been fully delivered and accepted by the client.
• Situations where the client has provided incomplete or incorrect information that hinders the completion of the service.
• Services where the agreed milestones have been met and accepted.
• Any service specifically marked as “non-refundable” during the purchase or agreement process.

4. Cancellation Policy

a. Before Service Commencement

For cancellations made before the service begins, you may be eligible for a full refund, excluding any administrative fees incurred during the transaction process.

b. After Service Commencement

For cancellations made after the service has commenced, partial refunds may be issued based on the proportion of work completed.

5. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Request: Contact us at [email protected] with “Refund Request” as the subject line.
2. Provide Details: Include the following information:
   • Full Name
   • Contact Information
   • Invoice Number or Payment Reference
   • Reason for Refund Request (with supporting documentation, if applicable)
3. Await Review: Our team will review your request and may reach out for additional information or clarification.
4. Decision Notification: You will be notified of the outcome within [7-10 business days].

6. Refund Timeframe

Refunds, once approved, will be processed within [10-15 business days]. The exact time for the refund to reflect in your account depends on your payment method and financial institution.

7. Payment Method for Refunds

Refunds will be issued via the original payment method unless otherwise agreed upon. If the original payment method is unavailable, alternative arrangements will be made.

8. Partial Refunds

In cases where the service has been partially delivered, we may issue a partial refund based on the value of the remaining work. The exact amount will be calculated based on the agreed service terms and completed milestones.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. Continued use of our services indicates your acceptance of the updated policy.

10. Dispute Resolution

In case of a dispute regarding a refund, we encourage open communication to resolve the matter amicably. If a resolution cannot be reached, the matter may be referred to a neutral third party or legal jurisdiction as per our Terms of Use.

11. Contact Information

For questions, concerns, or assistance with refunds, please contact us:

EQUI BALANCE AUDIT LTD
71-75 Shelton Street, London, England, WC2H 9JQ
Email: [email protected]
Website: https://equbalancing.com